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Tell us what happened
Tell us what you are noticing at home. Request a callback to check provider availability, or request an estimate and take your time deciding.
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Who you talk to and what to ask
How Our Network Works
Who You Talk To
You talk to an independent local provider. That is a real business that handles septic or sewer work in your area. It is not Brothercharlie Septic, and it is not a call center pretending to be a repair crew.
Providers in the network set their own schedules, prices and methods. Brothercharlie Septic simply helps you reach one.
What Happens on the Call
The conversation is usually simple. Expect questions like these:
- What are you noticing? Slow drains, gurgling, odors, wet ground?
- How old is the system, and when was the tank last pumped?
- Is the problem inside the house, in the yard, or both?
- Has the weather changed lately, such as a hard freeze, heavy snowmelt or a storm?
Do not worry if you do not know every answer. Say what you see. A good provider will guide you from there and tell you what happens next.
Availability differs from provider to provider. Many can respond quickly, but Request a callback to check provider availability for your area.
What to Ask a Provider
A few good questions can save you stress later. Try these:
- Do you serve my street, and what does the season mean for this job?
- Will you give me a written quote before work begins?
- What could make the price change once you start?
- Are you licensed and insured as local rules require?
- If this is a drainfield or water well issue, have you handled one like it?
- How will you leave the yard when the work is done?
Costs vary a lot by job. Pumping is often a few hundred dollars in the U.S., while repairs and sewer lines can run into the thousands. Get it in writing, and compare more than one quote when you can.
You Are in Control
You can say no. You can ask for time. You can talk to a second provider and a third. Nothing about a referral locks you in.
Breathe, then compare. If a provider rushes you or will not explain a line on the quote, that tells you something.
Ready to Talk to a Provider?
Start with what you know. A few details are plenty. If you would like to begin by phone, you can do that. If you would rather write it out, request an estimate instead.